Ambushed Salon Policies
Product Return Policy
We offer a guarantee on all our products so you have the chance to try them out. We understand with curly hair, it’s often so hard to know if a product will work until you’ve used it a few times. Therefore, we accept returns within 60 days and product bottles just have be at least half full. We’d also really appreciate your feedback so we can support your curls in the best possible way. This will also help us make better recommendations in the future.
Please have your curls properly prepped when you arrive for your appointment. Wash, condition and detangle curls at home. Style lightly with product. Wear curls down and fully dry.
Our top priority is your satisfaction. If you are ever displeased with a service we’ve provided, please let us know within two weeks. We’d love to have the opportunity to make it right!
*A consultation with Amy is required in order for a refund to be issued.
Credit Cards on File
We may ask to have appointments reserved with a credit card after two consecutive no-shows or cancellations within 24 hours of your appointment. In the event of another missed appointment or cancellation within 24 hours, the card will be charged for the amount of the service.
We also ask to hold a card on file for certain color services. In the event of a no call/no show, we will charge the card on file for 50% of the estimated service amount.
We do not provide color services to those under 16 due to the higher likelihood of allergic reactions.
While we do accept checks as a method of payment, please note that we only do so for purchases under $200. For any purchases over $200, please pay with cash or card.
Gift cards are available in any dollar amount and can be redeemed for services and products. They are non-refundable and hold no cash value.